Transportation & Communication - A Game-Changer
Updated: May 1
At Gem Worldwide, we pride ourselves on being at the forefront of the travel industry, particularly when it comes to technology, safety, and reliability. We understand that effective communication is vital for clients who interact with our representatives, and we are committed to providing multiple communication options to meet their specific needs.
Gem's main headquarters is staffed with a knowledgeable in-house team available 24/7/365 to provide assistance to both agents and travelers. We believe in empowering our clients to choose the communication avenue that suits them best, and we are happy to accommodate their preferences. We value our clients and are dedicated to providing the highest level of service. Therefore, we entrust you to decide how you wish to interact with our company.
Phone:
Yes, our team is always a call away! We can be reached of course via telephone either toll free (1-800-223-1161) or locally by calling (732-596-0900). But what if a phone call is not an option?
Email:
You can email each department directly. There are a number of email addresses to select from.
Reservations@gemlimo.com: Placing reservation via email, this goes directly to our reservations staff and you will receive a response in less than 24 hours.
Events@gemlimo.com: For events, busses, and group movements, email our events department and get your inquiry to the right team.
Accounting@gemlimo.com: For all billing inquiries, inquire within our finance department.
Websupport@gemlimo.com: Have an inquiry with our web booking or app booking tools? Email an in-house specialist to assist you and answer all questions.
Text Messaging:
Gem Worldwide has upgraded its main number to be text-enabled, providing clients with an easy way to connect with the office. Additionally, the back-office system generates automatic alerts when a chauffeur is on location for pickup. If passengers have any questions regarding these alerts, they can respond to the Operations Team for assistance. A sample of Gem's care alerts, which passengers will receive upon the chauffeur's arrival, is shown in the attached image.
Website Live Chat:
When visiting the Gem Limousine Website (www.gemlimo.com) you will see a chat box on the bottom right. We have a live agent available 24/7 to assist will all inquiries via the Gem Website chat. The image below shows Gem Limousine's website chat box, and our representative Sara responding who heads our Groups & Events department.
Website Booking Portal:
Gem has invested in technology that allows our travelers to access their passenger profile and make bookings, edit and cancel reservations. Not only is this useful on a personal transportation management level; With help from a Gem representative, a custom portal configuration will provide the ability to manage multiple profiles and even entire offices or companies at large. This portal allows Gem to optimize your company-travel & usage by using email domains to generate new profiles and associate them with their respective company accounts. Take a look at our portal in the image below.
Mobile App Booking:
Gem's user-friendly mobile app is available for download within the Google Play and iOS app stores. This is exceptionally convenient for tracking your chauffeurs, booking, editing and cancelling reservations while on-the-go. Users can connect to corporate structured profiles and maintain all profile and payment information within a highly secure interface. Take a look at some screenshots of our mobile app below, if you need assistance with our website and app booking tools, contact websupport@gemlimo.com or appsupport@gemlimo.com.
Gem's executive management team is compelled to find easier ways to make communication work for you. We are always here to assist and support you anywhere your travels may take you. "Life is Short, Enjoy the Ride"