Gem Worldwide - TERMS, CONDITIONS & FAQ's

You can create a profile online. But if you've used our services in the past, there's a likelihood that you already have a profile saved in Gem's database. Please try the "Forgot Password" function on the Login Page. If the email is not recognized, you can create a profile on this page.

Yes, you can support multiple profiles but this must be setup by an employee from Gem. If interested in this setup, please visit https://www.gemlimo.com/online-booking-agent and fill out the short form and someone from Gem's office will reach out promptly. If you already have been setup to book for others, please email websupport@gemlimo.com providing your name

This could mean that the reservations were booked without a profile associated with them, or they are under a profile not associated with your login. If you received a confirmation, your trip is active. Please reach out to Websupport@gemlimo.com to address this issue promptly.

Gem services every major city around the world. Due to the countless city-pair combinations, Gem's system may not have a rate loaded. Please proceed with your booking and a reconfirmation will be sent with the actual price. From there, we load the rate to be available for future transport needs.

If you company has an agreement with Gem, your business email & domain name is loaded into Gem's database. This will ensure when your profile is created it will automatically associate your new profile with the corporate account. If you have any questions please reach out to websupport@gemlimo.com

Yes, you can use both Gem's website portal and mobile application in conjunction with each other. If you already use the website for booking, simply download the Gem Limousine Worldwide Mobile App and register as a "New User." You should see your active and historical bookings within once successful. If you have any issues, please reach out to websupport@gemlimo.com.

Yes, you can use the website and access your existing profile by simply selecting "Forgot Password" on the login page. If you are new to Gem, create a profile here.

Gem may be experiencing some capacity issues at the approximate time and/ or location you specified on the reservation. This does not mean that Gem can't accommodate, Gem's office needs to assess the logistics prior to confirming the booking. Please either email: reservations@gemlimo.com or call 732-596-0900 to confirm availability. Thank you for your understanding!

Gem Worldwide tracks incoming flight arrivals and auto-adjusts your reservation pickup time to the "true in-gate time." This allows Gem's dispatch team to properly plan your scheduled pickup and minimizes the risk of being billed for waiting time.

In the settings portion of Gem's web portal, you have the option to store multiple locations such as "Home", "Office", etc. When booking a trip, you can simply type "Home" for the address to populate. This is convenient when booking for multiple travelers with one set of login credentials. If you book for multiple people at once, and are not yet setup as a booking agent. Visit this link and apply today.

You can download the instructions on the link attached.

Please reach out to info@gemlimo.com and someone will walk you through the process and terms of direct billing to a corporation.

Please contact info@gemlimo.com to discuss opening up a corporate account. Gem Limousine is integrated with corporate booking tools such as but not limited to Concur, Groundspan, Deem, Sabre & Ground Exchange. We are very interested in streamlining your travel program through these tools that maximize travel volume efficiency.

We would love the opportunity to discuss further, contact info@gemlimo.com

Billable Cancels are canceled trips after the pickup date and time threshold set-fourth for each vehicle type specified below unless otherwise noted by a staff member at the time of booking. Due to special circumstances, Gem's cancellation policies can differ from those stated below: Sedans & Vans: NJ, NY & PA 2 Hours, other locations 2 hours unless otherwise specified Vans & Sprinters: 48 Hours Mini-Buses: 1 Week Motor Coaches & Weddings: Extended cancellation policies that will be discussed at the time of booking International (outside of US & Canada): 48 Hours

Gem provides non-billable waiting time or "Grace Periods" that vary depending on the pickup locations. After the Grace period is exhausted, Gem charges the vehicle hourly rate in 15 minute, rounded intervals. Gem's Grace Periods can be defined below: Commercial Airport Pickups: 1 Hour Home, Office, Hotel, FBO Pickups: 15 Minutes

No shows are considered when Gem's chauffeur is unable to get in contact with the passenger. In events like these Gem's accounting department charges the card on file in full plus any applicable waiting-time that occurs.

Gem provides hourly services globally whereas the chauffeur remains in service for the passenger at their discretion. Trips are sometimes converted to hourlies when the trip falls outside of the normal scope of business. Hourlies are also useful when the passenger has a dinner or meeting and are unsure of the approximate end time at the stop location. Some vehicles are restricted to hourly only with minimums such as Mini-Buses and Motor Coaches. Hourlies begin and end from "portal to portal", which means the client is billed en-route to the pickup and during his return to the local base.