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New Business/ Corporate Accounts - GEM WORLDWIDE

FAQ - Login Page
  • How can I create a profile?
    You can create a profile online. But if you've used our services in the past, there's a likelihood that you already have a profile saved in Gem's database. Please try the "Forgot Password" function on the Login Page. If the email is not recognized, you can create a profile on this page.
  • Can I support multiple people at once on Gem's portal?
    Yes, you can support multiple profiles but this must be setup by an employee from Gem. If interested in this setup, please visit https://www.gemlimo.com/online-booking-agent and fill out the short form and someone from Gem's office will reach out promptly. If you already have been setup to book for others, please email websupport@gemlimo.com providing your name
  • Why aren't my existing reservations showing in my portal?
    This could mean that the reservations were booked without a profile associated with them, or they are under a profile not associated with your login. If you received a confirmation, your trip is active. Please reach out to Websupport@gemlimo.com to address this issue promptly.
  • Why isn't there a rate online? Does this mean Gem does not service this area?
    Gem services every major city around the world. Due to the countless city-pair combinations, Gem's system may not have a rate loaded. Please proceed with your booking and a reconfirmation will be sent with the actual price. From there, we load the rate to be available for future transport needs.
  • My employer has a corporate account but I am new to Gem? How to link...
    If you company has an agreement with Gem, your business email & domain name is loaded into Gem's database. This will ensure when your profile is created it will automatically associate your new profile with the corporate account. If you have any questions please reach out to websupport@gemlimo.com
  • I use the website portal, but can I also use Gem's mobile app?
    Yes, you can use both Gem's website portal and mobile application in conjunction with each other. If you already use the website for booking, simply download the Gem Limousine Worldwide Mobile App and register as a "New User." You should see your active and historical bookings within once successful. If you have any issues, please reach out to websupport@gemlimo.com.
  • I use Gem's Mobile App, can I also use the Website Portal?
    Yes, you can use the website and access your existing profile by simply selecting "Forgot Password" on the login page. If you are new to Gem, create a profile here.
  • Why is the portal telling signaling me to call the office?
    Gem may be experiencing some capacity issues at the approximate time and/ or location you specified on the reservation. This does not mean that Gem can't accommodate, Gem's office needs to assess the logistics prior to confirming the booking. Please either email: reservations@gemlimo.com or call 732-596-0900 to confirm availability. Thank you for your understanding!
  • Why is it important to add flight information into the reservation?
    Gem Worldwide tracks incoming flight arrivals and auto-adjusts your reservation pickup time to the "true in-gate time." This allows Gem's dispatch team to properly plan your scheduled pickup and minimizes the risk of being billed for waiting time.
  • Where do I find my stored addresses when entering a reservation online?
    In the settings portion of Gem's web portal, you have the option to store multiple locations such as "Home", "Office", etc. When booking a trip, you can simply type "Home" for the address to populate. This is convenient when booking for multiple travelers with one set of login credentials. If you book for multiple people at once, and are not yet setup as a booking agent. Visit this link and apply today.
  • Do you have Portal Instructions?
    You can download the instructions on the link attached.
  • How do I open up a direct billing account?
    Please reach out to info@gemlimo.com and someone will walk you through the process and terms of direct billing to a corporation.
  • Who do I contact so setup a new Account?
    Please contact info@gemlimo.com to discuss opening up a corporate account. Gem Limousine is integrated with corporate booking tools such as but not limited to Concur, Groundspan, Deem, Sabre & Ground Exchange. We are very interested in streamlining your travel program through these tools that maximize travel volume efficiency.
  • I work for a travel agency do you pay commission?
    We would love the opportunity to discuss further, contact info@gemlimo.com
  • What's Gem's cancellation Policy?
    Billable Cancels are canceled trips after the pickup date and time threshold set-fourth for each vehicle type specified below unless otherwise noted by a staff member at the time of booking. Due to special circumstances, Gem's cancellation policies can differ from those stated below: Sedans & Vans: NJ, NY & PA 2 Hours, other locations 2 hours unless otherwise specified Vans & Sprinters: 48 Hours Mini-Buses: 1 Week Motor Coaches & Weddings: Extended cancellation policies that will be discussed at the time of booking International (outside of US & Canada): 48 Hours
  • How does waiting time work?
    Gem provides non-billable waiting time or "Grace Periods" that vary depending on the pickup locations. After the Grace period is exhausted, Gem charges the vehicle hourly rate in 15 minute, rounded intervals. Gem's Grace Periods can be defined below: Commercial Airport Pickups: 1 Hour Home, Office, Hotel, FBO Pickups: 15 Minutes
  • What's Gem's policy on "No Shows?"
    No shows are considered when Gem's chauffeur is unable to get in contact with the passenger. In events like these Gem's accounting department charges the card on file in full plus any applicable waiting-time that occurs.
  • How do Hourly Services Work?
    Gem provides hourly services globally whereas the chauffeur remains in service for the passenger at their discretion. Trips are sometimes converted to hourlies when the trip falls outside of the normal scope of business. Hourlies are also useful when the passenger has a dinner or meeting and are unsure of the approximate end time at the stop location. Some vehicles are restricted to hourly only with minimums such as Mini-Buses and Motor Coaches. Hourlies begin and end from "portal to portal", which means the client is billed en-route to the pickup and during his return to the local base.
WBENC Certified Global Transportation Provider
Global App Booking Technology - Worldwide Transportation & Corporate Travel
Gem Limousine IOS Application
Gem Limousine Worldwide Android Application

How The Times Have Changed

The days of calling to book your ground-transportation are fading away. Gem's worldwide services are streamlined through technology. Simply open your Gem Limousine mobile application and take advantage of what technology has to offer! You can book a reservation, check our rates, track your chauffeur's location, edit your account information & even run reports from previous rides!

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