Do you track my flight?

Yes. Every airport reservation is matched to your flight number and monitored in real time. If the arrival moves earlier or later, the pickup adjusts automatically, and there is no charge for airline-caused delays.

Where will my chauffeur meet me?

Choose curbside pickup or meet-and-greet inside the terminal at baggage claim, where your chauffeur waits with a name sign and helps with luggage. FBO meet-and-greet is available at major private-aviation bases.

Which airports do you serve?

Gem covers major commercial and private-aviation airports across 750+ cities through one vetted network, including JFK, LGA, EWR, BOS, DCA, IAD, ORD, SFO, LAX, MIA, and ATL, with the same standards applied everywhere.

How do I book an airport transfer?

Reserve through our online portal, the Gem mobile app, by phone at 877-GEM-LIMO, by email at reservations@gemlimo.com, or through your Concur, Sabre, or Groundspan program. Confirmation with chauffeur details and a tracking link follows within minutes.

Which booking and expense platforms do you integrate with?

Gem is integrated with Concur, Sabre, Saturn, Groundspan, and Neo1. Groundspan bridges Concur with Sabre and other GDS platforms, e-receipts sync to Concur and other expense tools automatically, and enterprise programs can add custom SLA reporting.

Will we have a dedicated account manager?

Yes. Corporate programs are assigned a named account manager who owns onboarding, policy setup, and reporting, backed by 24/7/365 in-house dispatch.

Can you support duty-of-care and reporting requirements?

Real-time GPS tracking through our chauffeur-locator app supports duty-of-care obligations, and monthly spend and CO2 reporting is available so procurement and sustainability teams have the numbers they need.

Do you cover travel outside our home city?

Yes. One platform, one phone number, and one set of standards extend across 750+ cities through our vetted affiliate network, so a program built in one metro travels with your team.

How does hourly service work?

You reserve a block of time and a vehicle, and the chauffeur stays with you throughout, driving between stops and waiting curbside in between, so you keep control of the itinerary.

Is there a minimum booking time?

Hourly service carries a minimum that varies by vehicle and market. Our reservations team confirms the minimum when you book so there are no surprises.

What is included in the vehicle?

Bottled water and Wi-Fi are standard, along with a dedicated professional chauffeur. Vehicle choices range from executive sedans and SUVs to Sprinters for larger parties.

Can I change my plans during the day?

Yes. As-directed service is built for open itineraries: add a stop, extend the block, or adjust the route, and dispatch handles the rest subject to availability.

How large a group can you handle?

From a handful of vehicles to a 10,000-rider conference shuttle program. Sedans, SUVs, executive Sprinters, mini coaches, and full-size motor coaches combine to fit any headcount.

Do we get on-site support during the event?

Yes. A dedicated event lead manages dispatch, and on-site coordinators stay with your group to manage manifests, staging, and contingencies through the final departure.

How far in advance should we book group transportation?

Complex programs are best locked 90 or more days out to secure vehicle counts and coordinators, though our group department regularly turns around shorter timelines.

Can you manage transportation across multiple venues and hotels?

Yes. The group department coordinates airport arrivals, hotel blocks, venue shuttles, and evening events on a single manifest, across 750+ cities when a program travels.

Can I book Gem for a personal occasion, not just business?

Absolutely. Anniversaries, concerts, birthday dinners, and nights out are all standard bookings, held to the same standards as our corporate service.

What vehicles are available for personal trips?

Executive sedans and SUVs suit couples and small groups, while a limo-style Sprinter adds room and atmosphere for celebrations. Our reservations team can recommend the right fit.

Can you handle cruise-terminal and special-event transfers?

Yes. Cruise terminals, theaters, restaurants, and event venues are all common trips, with timing coordinated so you arrive relaxed and on schedule.

How do I book a personal ride?

Reserve through our online portal, the Gem mobile app, by phone at 877-GEM-LIMO, or by email at reservations@gemlimo.com. Confirmation with your chauffeur's details follows within minutes.

Do the same chauffeurs stay with us for the whole roadshow?

Yes. A dedicated chauffeur team is assigned to the principal for the duration, so the people driving your itinerary know it cold from the first stop to the last.

How do you keep a tight schedule across multiple cities?

Advance work scouts each venue, entrance, and staging point ahead of arrival, and 24/7 in-house dispatch coordinates every handoff so vehicles are staged before you need them.

Can you coordinate roadshows across different metros on the same trip?

Yes. Through one platform and one point of contact, Gem coordinates ground transportation across 750+ cities, keeping a single locked itinerary as the team moves city to city.

Is the service discreet enough for sensitive financial travel?

Discretion is standard. Senior chauffeurs are briefed on the itinerary only as needed, and NDA-bound teams are available for confidential deal and investor travel.

Are your chauffeurs vetted for student travel?

Every Gem chauffeur is background-checked, commercially licensed, and Smith System-trained in defensive driving. Daily vehicle inspections and telematics monitoring apply to every trip.

Is the fleet properly insured for schools?

Yes. Gem carries commercial coverage that exceeds standard requirements for owned and non-owned vehicles, the level of documentation institutions and procurement teams expect.

What vehicles work best for athletic teams and field trips?

Executive Sprinters suit teams and small squads, while mini coaches and full-size motor coaches move full rosters, bands, and grade levels with luggage and equipment space.

How do you keep faculty and parents informed?

In-house dispatch coordinates timing and provides trip updates, so advisors, coaches, and families know when a group departs, arrives, and returns.

Do you run recurring, fixed-route shuttle programs?

Yes. Corporate campus loops, hotel shuttles, and commuter routes run on fixed schedules with dedicated coordinators and consistent vehicles and chauffeurs.

How do you keep service consistent over a long program?

A dedicated coordinator owns the program, in-house dispatch monitors every route, and standards for vehicles and chauffeurs stay identical from the first day to the hundredth.

What size vehicles are used for shuttles?

Programs are matched to ridership, from executive Sprinters for lighter routes to mini coaches for mid-size demand and full-size motor coaches for high-volume campus and conference loops.

Can you scale shuttles up for a conference or peak week?

Yes. The group and shuttle teams add vehicles and coordinators for peak periods, then return to the standing schedule without disruption.

Do you handle transportation to major stadiums and arenas?

Yes. MetLife Stadium, Yankee Stadium, Prudential Center, and Madison Square Garden are in regular rotation, and our network covers venues nationwide for touring and event work.

Can your chauffeurs access credentialed and back-of-house areas?

Credentialed driver teams cleared for venue back-of-house are available for artist, team, and VIP movements where secure access and timing are required.

What vehicles do you use for sports and entertainment groups?

Executive SUVs for talent and VIPs, Sprinters and limo-style buses for squads and entourages, and full-size motor coaches for teams and large groups.

How do you manage timing around games and shows?

In-house dispatch runs the clock against event schedules, staging vehicles for pre-game arrivals and post-show departures so groups move the moment they are ready.

How do you protect confidentiality?

Senior chauffeurs are NDA-bound, briefed only on what a movement requires, and trained to keep a low profile. Details of the principal and itinerary stay contained.

What does route advance work involve?

Ahead of sensitive movements, teams review routes, entrances, and timing, and identify staging points and alternates so the ride runs smoothly and predictably.

Are your VIP vehicles low-profile?

Yes. Executive sedans and SUVs in understated finishes are selected to draw no attention, keeping arrivals and departures quiet and controlled.

Can you coordinate with private security teams?

Gem regularly works alongside client and third-party security, aligning on routes, timing, and access so ground transportation fits the wider protection plan.

Do you coordinate the full wedding day, not just one car?

Yes. A dedicated wedding team plans the bridal arrival, wedding-party transfers, guest shuttles, and the getaway car on one timeline, so every ride is accounted for.

Can you shuttle guests between hotels and the venue?

Guest shuttles from hotel room blocks to the ceremony and reception are a core part of what we plan, keeping guests on time and parking pressure off the venue.

What vehicles are available for weddings?

Executive sedans and SUVs for the couple and immediate party, a limo-style Sprinter for the wedding party, and mini coaches or motor coaches for larger guest shuttles.

How far ahead should we book wedding transportation?

Popular dates book early, so reaching out well in advance secures vehicles and coordinators. Our wedding team walks you through the timeline once your venues are set.